Returns

Return & Refund Policy

Thanks for shopping at SHOPdecorator.com
If you are not entirely satisfied with your purchase, we're here to help.
 
Returns
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us at info@shopdecorator.com to request the return of your order and  be sure to include the reason why you are returning. 
Your item must be in the original packaging.
Your item needs to have the receipt of purchase.
 
Refunds (if applicable)
Once your return is received and inspected, your refund will be processed if your return is approved. We will then initiate a refund to your credit card or original method of payment.
This process can take up to 1-2 weeks.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
This is a case by case basis.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shopdecorator.com.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are nonrefundable.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopdecorator.com.
Contact Us
If you have any questions on how to return your item to us, contact us at info@shopdecorator.com.