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Return & Refund  Policy

Thanks for shopping at

Our in house decorators are here to help to avoid returns. 
We are here to help with advice to make the right purchase the first time. Nobody likes the hassle of  returning things.

Avoid returns & get it perfect the first time with great advice.
 After getting our recommended  curtains & pillows.... we are only a phone call, text or email away ,ready to assist.

Pulling all your big items together is not easy.( ie :sofa rug wall color)  
Texting us photos of your room is more popular than ever. Thousands of  happy customers have taken this option of text only advice on pillows & curtains from our decorators.

We deliver decor options that set a mood & style you want using pillows &  curtains! Text  your room photos to:718 285-9595 
Talking on phone is optional & about half of our clients go with text only advice. We will show you how pillows and curtains can totally transform your home. Our standard service we do for anyone who asks : We will present you 3 mood board with your existing pieces adding curtain & pillow options to pull all your big pieces together.(Mood board follow design direction from the answers to the 5 questions in our evaluation). 

We want you to be delighted with your purchase. We are pretty sure you will love your purchase.  After some requests by customers, we have extended the return policy to 30 days from 21 days beforehand. We always provide a full refund if items are received within 30 days of purchase.

We will refund you the same day we get your return. At Shop Decorator we take pride in taking care of refunds quickly. We charge a $7 dollar restocking fee on all returns.

We can do exchanges. Please email us your request at

Contact Us
If you have any questions on how to return your item to us, contact us at info@shopdecorator.comor feel free to call us 718 285-9595.  Monday to Friday 9 am to 6pm